HERE ARE SOME OF OUR FREQUENTLY ASKED QUESTIONS
Q. Do you make the earrings yourself?
A. Yes, all earrings on our site are made by hand from our owner, Khyra. She comes up with all the design ideas and executes them herself.
Q. Are your earrings heavy?
A. No, the earrings are made from polymer clay and are very lightweight. Most polymer clay earrings weigh less than a quarter.
Q. Do you offer custom jacket, shoe, or purse designs?
A. Yes! Please email email@example.com for a quote. Note that there is a 50% non-refundable down payment that must be paid before your item can be customized.
Q. How much do your custom designs cost?
A. Great question! Depends on what you would like customized. Please email firstname.lastname@example.org for a quote.
Q. Where are you shipping from?
A. Our company is based in California and products in our inventory and hand painted apparel are shipped from there. Occasionally products are shipped from our manufacturer overseas.
Q. Are shipping fees included in the price?
A. No, shipping fees are not included in the price.
Q. How long does it take for my product to arrive?
A. Once shipped, all orders take approximately 3 days to arrive.
Q. Is there a return/refund policy?
A. Yes, we do have a return/refund policy. Our policy only applies to a defective product (wrong size, wrong product or damaged product).
If you receive a defective product, please mail it to:
91-1096 Kaihi St
Ewa Beach, HI 96706
You will receive a full refund 5-7 business days upon receipt of product.
WE WANT TO HEAR FROM YOU
Please submit any additional questions, concerns, or general feedback in the space below along with your name and email address.